Privacy Policy

Effective Date: 28-11-2024

Last Updated: 28-11-2024

At Bhakti Lifestyle we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

By accessing or using our website bhaktilifestyle.co.za, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Information: Information that identifies you, such as your name, email address, phone number, physical address, and payment information.
Transactional Information: Information related to your purchases, including order details, shipping, and billing information.
Technical Information: Data about your use of our website, such as IP address, browser type, device type, operating system, pages visited, and referring URLs. This data helps us improve our website and tailor your experience.
Cookies: We use cookies to enhance your browsing experience, store your preferences, and collect analytics data. You can manage cookie preferences in your browser settings.

2. Purpose of Collecting Your Information

We collect your personal information for the following purposes:

Order Processing and Fulfillment: To process your orders, deliver products, and manage payments.
Customer Support: To communicate with you regarding your orders, returns, and inquiries.
Marketing and Promotions: To send you updates on promotions, new products, and special offers (you can opt-out at any time).
Website Improvement: To analyze user behavior, troubleshoot issues, and improve the functionality and user experience of our website.
Legal Compliance: To comply with our legal obligations and resolve any disputes.

3. How We Protect Your Information

We take reasonable and appropriate steps to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption to protect sensitive information such as credit card details during transmission.

While we strive to protect your personal information, no method of electronic storage or transmission is completely secure. As such, we cannot guarantee absolute security.

4. Sharing Your Information

We will never sell or rent your personal information to third parties. However, we may share your data with trusted third parties in the following instances:

Service Providers: We may share your information with third-party service providers that assist us with functions such as payment processing, shipping, and marketing. These providers are obligated to keep your information confidential and use it solely for the purposes of performing their services.
Legal Compliance: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or other legal process.

5. Your Rights Under POPIA

Under South African law, you have certain rights regarding your personal information:

Right to Access: You can request access to the personal information we hold about you.
Right to Correction: If you believe any of the information we hold about you is incorrect, you have the right to request that it be corrected.
Right to Deletion: You may request that we delete your personal information, subject to certain exceptions under the law (e.g., where we need to retain it for legal or contractual purposes).
Right to Object: You have the right to object to the processing of your personal information, particularly if you feel it is being used for direct marketing purposes.
Right to Withdraw Consent: You can withdraw your consent to our processing of your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect or process personal information from children under 18. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about how we handle your personal information, or if you wish to exercise any of your rights, please contact us at:

Bhakti Lifestyle
Email: hello@bhaktilifestyle.co.za
Phone: 031 020 0016
Website: bhaktilifestyle.co.za

10. POPIA Compliance

In compliance with the Protection of Personal Information Act (POPIA), we have designated a responsible party to manage personal data and ensure compliance with POPIA. For more information about POPIA or if you have any concerns regarding the processing of your personal data, please reach out to our designated officer at dpaofficer@bhaktilifestyle.co.za.

This Privacy Policy is designed to help you understand how your personal data is handled, ensuring transparency and compliance with South African privacy regulations. Thank you for trusting Bhaktilifestyle.co.za with your information.

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